Frequently Asked Questions

 

What types of watches do you offer?

We offer a curated selection of high-quality timepieces, including sophisticated models such as the Casio EDIFICE Chronograph and the Seiko 5. Our collection is designed to blend style with functionality, catering to both formal and casual occasions.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

How long does shipping take?

Shipping times vary based on the fulfillment method. Direct sales from our Jeddah inventory typically ship within 1-2 business days, while dropshipped items may take 3-7 business days for processing. Delivery times also depend on the destination.

Do you offer international shipping?

Yes, we provide worldwide delivery for both direct and dropshipped items. Shipping costs and delivery times will vary based on the destination and the supplier's location.

What should I do if my watch arrives damaged?

If your watch arrives defective or damaged, please inspect the item upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Can I exchange my watch for a different model?

The fastest way to obtain a different model is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

What payment methods do you accept?

We accept various payment methods, including credit cards and other secure payment options. Specific payment methods may vary based on your location.

How can I contact customer service?

You can reach our customer service team via email at rafiqglobalco@gmail.com or by phone at +966599959049. Our business hours are Sunday to Thursday, from 9:00 AM to 6:00 PM (Saudi time).